For everyone

Edit your profile

Change your name and photo, or the email address or WhatsApp number you sign in with.

Before you start

Everyone has the same account page, whether you manage properties or rent a unit. You can change your name and photo at any time. Your email address and WhatsApp number are different: you use them to sign in, so changing either one needs your password and a new code.

Keep your current password at hand. You are asked for it when you change your email or number.
Have the new email inbox or the new WhatsApp number within reach. The code is sent there, and you can't finish the change without it.
If you signed up with Google and never set a password, you can't change your email or number yet. See "I signed up with Google and can't change my email" below.

1. Open your profile

In the menu, select Account. Your details are on this page: name, email, WhatsApp number, role and the date you joined. Select Edit profile. The Account settings page opens.

2. Change your name or photo

Photo: select Change photo and pick a picture. The page reminds you of the limits: "JPG or PNG, max 5 MB"
Name: type the new one in Full Name.

Select Save Changes. You see "Profile updated successfully." and your new name and photo show on your account page.

These two are read-only on the form. Each has its own button next to it.

Email: select Change email. In the window that opens, fill in New email address and Current password, then select Change email.
WhatsApp number: select Change next to your number. Fill in New WhatsApp number and Current password, then select Change number. Pick the country of the number first if it isn't in Cameroon.

The window warns you before you confirm: you will be signed out on all your devices and must confirm the new address or number with a code before you can sign back in.

4. Sign in and enter the code

You are taken to the login page with a message such as "Your email was changed. Please log in with your new email and confirm it with the code we just sent." Sign in with your new email or number and your password. The Verify Your Account page asks for the code we just sent: by email for a new address, on WhatsApp for a new number. Type it in OTP Code and select Verify Account.

What happens next

You see "Your account has been successfully confirmed." and you are back in the app. From now on, sign in with the new email or number. Your old one no longer works for signing in. Your organizations, leases and invoices stay exactly as they were.

Common problems

I signed up with Google and can't change my email or number

Accounts created with Google have no password yet, so the page shows Set a password in place of the change buttons. Select it. We send a code to your email, you enter it, choose a password, and sign in again. After that, the change buttons are there.

It says my password is incorrect

The window needs the password you sign in with today, typed in Current password. If you don't remember it, reset it first. Reset your password shows how.

The code never arrived

On the Verify Your Account page, select Resend OTP Code. For an email, look in your spam or junk folder too. For a number, check that it is the right one and that it uses WhatsApp. If you typed the wrong address or number, you don't have to start over. Under "Not getting the code?", select Use an email or Use a number to send the code somewhere else.

It says "This is already your email address."

You typed the address you already use. Type the new one. The same goes for a number: the window answers "This is already your WhatsApp number."