For tenants

Get into your tenant portal

Accept your landlord's invitation, create your account and sign in to see your lease, invoices and requests.

Before you start

You get into the portal through an invitation from your landlord or property manager. They send it by email or WhatsApp, to the address or number they have for you. Keep that address or number in mind: it is the one you must use to create or sign in to your account.

1. Open the invitation

In the email, select Accept invitation. On WhatsApp, open the link in the message. A page shows your landlord's name and "You have been invited as a tenant", with the email or WhatsApp number the invitation was sent to.

Select Accept. If you select Decline instead, the invitation is closed and your landlord has to invite you again.

2. Create your account, or sign in

If you already have an account with that same email or number, you are signed in straight away and land on your dashboard.

If you don't have one yet, the Create an Account page opens with the invited email or number already filled in. Enter your full name, choose a password and confirm it, tick the box accepting the terms, then select Register. Your account is linked to your landlord and you land on your dashboard.

Use exactly the email or number from the invitation. An account created with a different one works, but it isn't linked to your landlord, so you won't see your lease.

Go to the login page, choose Email or WhatsApp depending on how you registered, enter it with your password, and select Log In.

What happens next

Until your landlord links you to a lease, your dashboard reads "You're not linked to a property yet" and the menu shows only Dashboard.

Once you are linked, the menu adds:

My Leases, to read and sign your lease.
Invoices, to see what you owe and pay it.
Maintenance Requests, to report a problem in your home.
Announcements and Chats, to hear from your landlord and write to their team.

Your dashboard then shows your active leases, open requests, the balance you owe and your latest announcements.

Common problems

The invitation link says it is invalid or has expired

Invitation links stop working after a while, or once your landlord withdraws them. Ask your property manager to send you a new one.

I accepted, but my dashboard is empty

There are two usual reasons. Either your landlord hasn't added you to a lease yet, or their organization is still in setup. Until it goes live, its leases, invoices and announcements stay hidden from you, and you can't message its team. Nothing is wrong with your account: ask your property manager when it will be ready.

I registered with a different email or number

The invitation only links the exact email or number it was sent to. Ask your property manager to send a new invitation to the one you use, or register again with the invited one.

I selected Decline by mistake

Ask your property manager to invite you again. The old link no longer works.